Exam complaints and appeals policy

CIMA is committed to delivering a high-quality examination service to its candidates and members. However, we recognise that on occasions, our service may fall short of expectations. If you feel you have been treated unfairly or due process has not been followed by CIMA’s Exams department, please let us know. This policy explains how to make a complaint or appeal our decisions, followed by the actions CIMA will take to resolve your