Reimagining performance: Incentive Design for Human-AI Collaboration

Widespread AI adoption means organisations must rethink how employee performance is measured and rewarded. In an AI-enabled world, recognising the distinct value of human insight is becoming more important than ever.

Incentives shape employee behaviour and are vital for organisational outcomes. The report, “Incentive Design for Human-AI Collaboration,” examines whether performance improves when organisations place more emphasis on rewarding uniquely human contributions, rather than areas where AI is already highly effective.

The research findings suggest that rewarding all aspects of performance equally may not always produce the best results in AI-supported work.

Key findings highlight:

• How AI is changing performance management

• Where human effort creates the most value

• When targeted incentives outperform broader reward structures

• How incentives influence employee use of AI

• Ways to adapt KPIs and reward programmes for AI-enabled work