Welcome to the CGMA Member Support Solutions FAQ Page – Asia Pacific.

The types of Documents that can be requested

1. Letter of Good Standing (LOG)

2. An exam Transcript

3. A Member Confirmation letter

4. Qualification verification letter – Ecctis verified

5. Certified True Copy of an existing certificate/letter

6. Documents submitted to WES (World Educational Services) verifications

7. Other verification requirements

Step 1 : Make sure you have an active CGMA account with the subscription settled as at date

Strep 2 : Do drop an email requesting the same via the contacts listed in the contact section : (Click here) Link to newly created APAC contact drop down that relates to your current country/region

1. Do mention the following on your request

   1. Your Name

   2. Your CGMA account ID (MyCIMA Contact ID)

   3. The type of document required,

   4. If need to be collected in person or couriered – Hard Copy Solution or Needs the document as an e copy.

2. Please allow 24-72hrs of processing time to process the same,

3. Once ready you will be notified to receive the same.

Australasia
Suite 1604/115 Pitt Street,
Sydney
NSW 2000

Telephone
+61 2 9056 8900 (Australia)

Facebook
https://www.facebook.com/cima.australia/

Email
australia@aicpa-cima.com
new.zealand@aicpa-cima.com

Indonesia
Marquee, Equity Tower 35th Floor
Jl. Jenderal Sudirman Kav.52-53
Jakarta 12190

Telephone
+62 21 29277854

Email
indonesia@aicpa-cima.com

Malaysia

CIMA SE Asia
Lot 10.01, Level 10, 1 First Avenue
Bandar Utama 47800 Petaling Jaya
Selangor
Malaysia

Telephone
+84 2444582270

Email
em.seasia@aicpa-cima.com

Thailand

Telephone
+66 23284784

Email
em.seasia@aicpa-cima.com

Bangladesh
CIMA India Liaison Office
Gala Impecca, 302/3rd Floor
Andheri Kurla Road, J.B. Nagar
Andheri (East), Mumbai - 400059

Telephone
+91 6623283634

Email
bangladesh@aicpa-cima.com

Middle East – Dubai
1005, Liberty House
Dubai International Financial Centre (DIFC)
Dubai
United Arab Emirates

Telephone
+971 (0)4 368 9432

Email
middleeast@aicpa-cima.com

India
Gala Impecca,
302/3rd Floor, Andheri Kurla Road, J.B. Nagar, Next to Marriott Courtyard Hotel, Andheri (East), Mumbai - 400059

Delhi/NCR
C-001/A2, Sector 16B, Noida, Wework, Burger Buliding, UP 201301
Telephone +91 7718938934 (student enquires)

Email
cima.india@aicpa-cima.com

Malaysia
Level 10, 1 First Avenue
Bandar Utama
47800 Petaling Jaya
Selangor
Malaysia

Facebook:
www.facebook.com/cimaseasia

Telephone
+60 3-3099 2535

Email

Program enquiries: myelitepath@aicpa-cima.com
Exam enquiries: progression.seasia@aicpa-cima.com
Membership enquiries: membership.seasia@aicpa-cima.com

Pakistan
Karachi Office:
Suit , No.832, SR-6/10,
Shahrah-e-Liaquat, (Frere Road)، New Chali,
Fakhri Trade Center , Karachi City, Sindh 74200

Lahore Office:
Office No.1,
Executive floor,
Al-Qadir Heights Babar Block,
New Garden Town,
Lahore

Office hours:
Monday - Friday from 8:30am - 4:30pm

Telephone
+92 42 35887712-4

Email
pakistan@aicpa-cima.com

Singapore
50 Raffles Place
Level 30, Singapore Land Tower
Singapore 048623

Telephone
+65 68248252

Email
singapore@aicpa-cima.com

Sri Lanka
356 Elvitigala Mawatha
Colombo 05

Telephone
+94 112 503 880

Email
colombo@aicpa-cima.com

• Australasia

• Asia

• Emerging Markets SEA (Vietnam, Philippines and Thailand) (Coming Soon)

• GCC – Dubai

• India

• Malaysia

• Pakistan (Coming Soon)

• Singapore (Coming Soon)

• Indonesia (Coming Soon)

• Sri Lanka

https://www.aicpa-cima.com/cpe-learning

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• CPA Canada

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• CA Sri Lanka

• Ensure you've registered an online account with your primary email address on file.

• After registering your online account, click the activation link from noreply@okta.com within 7 days. Please note, that if you have not received the activation link, it may have routed to your spam/junk folder.

• Try resetting your password.

Still having trouble? Contact the Global Engagement Center via the live chat icon.

Update your profile in four easy steps:

1. Sign on to aicpa-cima.com/login.

2. Look for your member name in the right-hand corner and select “Profile.”

3. Select “My contact details.”

4. Select “My employment details” and update your “Employment Status” in the drop-down menu.

Please refer to our Guide to update your profile for more information.

Get personalised updates related to your favourite topics with this easy-to-use new feature. Simply choose from our extensive accounting and finance categories and we’ll provide the latest news and useful content in your focus areas. You can also customise your communication preferences, giving you total control of how and when we contact you. Download the guide here

When you first logged into the new website, you selected areas of professional interest. We refer to them as “topics” and “subtopics.”

We recommend following at least three topics. That way, you’ll see content and learning that match your selections on your homepage timeline. Additional filters and sorting are available, so you can be even more specific about the content you see.

Option 1:
Visit the My Topics Preferences in your profile to follow any topics.

Option 2:
When you’re on a content page, follow and unfollow topics under “Mentioned in this article.”

To start the renewal process, you first must sign on to aicpa-cima.com/login and update your profile information. Please refer to Guide to updating your profile for more information. After you confirm your profile is up to date, select “Renew your membership.”

Renew your membership in four easy steps:

• Choose your “Membership Type.” If you’re a licensed CPA and work as a sole practitioner, in a firm, for the government or in an organization, your membership type is “Regular.” Confirm your eligibility as a “Regular Member,” then select the “Renew” button.

• Choose your “Membership Tier.” Not sure which tier you need? Use our quick guide to your products and benefits.

• Choose your “Section Membership(s).” You can add one or more section memberships to your Core, Essential or Lead Tier membership at a discount.

• Choose any “Additional Products” you wish to add to your membership.
  Please refer to our Guide to renewing as a Regular Member for more information.

To start the renewal process, you first must sign on to aicpa-cima.com/login and update your profile information. Please refer to Guide to updating your profile for more information. After you confirm your profile is up to date, select “Renew your membership.”

Please refer to our Guide to renewing as a Non-Regular Member for more information.

Please follow the steps in the “How to print your invoice” guide.

We’ve introduced tiered membership options to provide more flexibility and savings. To ensure you get all the resources you need at the best possible price, you may want to explore all the tiers. Check your benefits to see which tier offers a bundled discount on the products and services you want.

Check your benefits in six easy steps:

• Sign on to aicpa-cima.com/login.

• Look for your member name in the right-hand corner. Select “Purchases” from the drop-down menu.

• Select “My membership and benefits” to check your current membership type, membership tier, benefits, and profile.

• Select “My credentials and benefits” to keep your current credentials and add new ones.

• Select “My sections” to keep your current section memberships and add new ones.

• Select “My products and subscriptions” to keep your current purchases and add new ones.
  Please refer to our Guide to checking your current membership benefits for more information.

Visit the Purchases page. Your current products will be displayed under the Active tab.

Select the Access Now or My Learning button, which will open a new window.

Select the name of the product you want to access.

For detailed guidance, including step-by-step instructions with screenshots, download this User Guide.

• Log into aicpa-cima.com/login.

• Look for your name in the right-hand corner. Select Profile from the drop-down menu.

• Look under the My wallet section and select My transaction.

• Select the particular invoice and then select Download.

With the exception of webcasts and some certificate programs, online CPE courses typically expire a year from the purchase date or shipping date for CPE textbooks. To locate your course's expiration date, log into aicpa-cima.com, click on your name in the top right, and select Purchases.

• Visit the Purchases page. Your current products will be displayed under the Active tab.

• Change the status dropdown to Inactive.

• Select the Buy Again button next to your product.

• Check out through our new shopping cart.

If you'd like to renew automatically, turn on the auto-renew toggle on the Purchases page and add a default credit card to your wallet.

Your subscription will renew with a start date that follows your current subscription end date.

Check that you’re logged in. That’s the first step to receive discounts related to your membership.

To enter a promo code on the My Cart page:

• On your laptop/desktop: The promo code box is on the right.

• On your phone: The promo code box is in the footer.

Not all items in your cart may be eligible for the discount, based on the terms and conditions of the promo code.