Listen, Think, Negotiate

The communication program for the leader in all of us.

Listen actively

Cultivate your ability to communicate with your team and clients clearly and at the right time through flexible, adaptable learning that fits your schedule.

Learn along with an AI robot to recognize spoken and unspoken cues in a conversation about a common business problem and gain an understanding of listening styles — passive, competitive, selective, and active.

Understand deeply

Harnessing the power of edutainment, reinforce your understanding with analytical interactions that bridge what you see and hear to your new understanding.

Behavioral science connects your intellectual intelligence and your emotions as you engage in active, focused listening throughout the course.

Learn to suspend judgment and listen with intention to understand others’ points of view, motivations, thoughts, and expectations.

Think powerfully

Employ your new core skill to unlock additional competency in management, critical thinking, and problem-solving for you and your teams.

Understand how active listening can bridge the communications gap in your organization to maximize efficiency, reduce conflict, retain talent, and increase profits.

Discover your inner leader and harness the power of effective communication through CQ Originals, a learning program owned and produced by BoxMedia.

This course meets CPD requirements for the following organizations: CPA Australia, Chartered Accountants Australia and New Zealand, ASAE: The Center for Association Leadership, International Foundation of Employee Benefit Plans, Bar Standards Board, Institute of Management Consultants (IMCUSA), Association for Supply Chain Management (ASCM), and Chartered Institute of Procurement and Supply (CIPS).

Think critically, act decisively, live confidently

Enhance the effectiveness of both your company and team by developing critical thinking skills that allow you to identify, analyze and solve problems systematically and effectively, improving your leadership, coordination, planning, and decision-making skills.

Analyze your thoughts

• Develop the ability to analyze your thoughts and the information you receive through observation, experience, reasoning, and communication with yourself and others.
• Strengthen your leadership mindset to develop your own point of view while recognizing biases and limits.
• Identify the steps required to effectively solve problems and develop efficient strategies.

Improve and support your reasoning

Allow behavioral science to guide you through the different steps of critical thinking to help you listen with focus, gather, and analyze information to achieve your goals.

Make effective decisions

Learn how to question and evaluate evidence presented to you, examine problems from different perspectives, make correct inferences, and assess probabilities, all while recognizing your cognitive biases.

Explore how to improve your communication by effectively structuring your arguments and refining your decision-making process.

A new way to learn

Harness the power of edutainment as you dive into an entertaining learning experience that uses animation, videos, storytelling, and real-world examples that makes learning engaging, relatable, and interactive — and, perhaps most important, easy to retain and apply in your everyday life.

Expand your human intelligence skills and explore CQ Originals: Active Listening.

Who Will benefit

• Accounting and finance professionals '- Management accounting professionals
• Leaders and managers
• Non-finance professionals across other key departments including sales, digital, HR, and IT

Key Topics

• Critical thinking techniques
• The role of active listening
• Recognizing bias
• Individual and organizational benefits

Learning Outcomes

• Recall the definition of critical thinking.
• Recognize the importance of critical thinking.
• Recognize the components of the thinking loop.

This course provides 1 hour of CPE credit in the Communications and Marketing field of study.

How to approach a negotiation

Learn the different approaches to negotiation and how to use them to find solutions that can satisfy both parties and establish positive long-term relationships.

Understand how, in many negotiation situations, it appears that the only possibility is that a gain on one side will result in a loss on the other.

Learn instead how to generate additional value by implementing an integrative approach aimed at expanding the available resources, rather than dividing them, so that the negotiation’s outcome will satisfy all parties.

Phases of the negotiation process
Explore the different steps of the negotiation process and learn how to apply them effectively.

Set goals and limits
Prepare for success by setting objectives and identifying ideal results for each specific negotiation scenario and how to establish your bottom line.

Manage conflict constructively
Improve your conflict prevention, management, and resolution techniques so that you can handle even the most complex situations, learning how to turn conflict into an opportunity for productive confrontation.

Reach a mutually beneficial outcome
Explore the different possibilities for solving the problem and reaching a positive outcome for all parties.

Strengthen your communication, cooperation, and bargaining skills to maximize the effectiveness of the negotiation process.

A new way to learn
Harness the power of edutainment as you dive into an entertaining learning experience that uses animation, videos, storytelling, and real-world examples that makes learning engaging, relatable, and interactive — and, perhaps most important, easy to retain and apply in your everyday life.

Expand your human intelligence skills and explore CQ Originals: Active Listening and CQ Originals: Critical Thinking.

This course provides 1 hour of CPE credit in the Communications and Marketing field of study.

Who Will Benefit

• Accounting and finance professionals
• Management accounting professionals
• Leaders and managers
• Non-finance professionals across other key departments including sales, digital, HR, and IT

Key Topics

• Types of negotiators – evasive, competitive, differential, manipulative and integrative
• The negotiation process
• Conflict management

Learning Outcomes

• Recall the definition of negotiation and its outcomes
• Identify the different types of negotiators
• Recall the steps of negotiation and how to apply them