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Optimizing Performance Through Listening and Observing
Professional Development
Webcast

Optimizing Performance Through Listening and Observing

This webcast explains how to listen to and observe others so that you can optimize your own work performance, as well as that of your colleagues.

Do you have an AICPA or CIMA membership? Log in to apply your member discount.

Format

Webcast

NASBA Field of Study

Personal Development

Level

Basic

CPE Credits

1

Instructor

Katie Demain

Availability

3 months

Product Number

WC2769628

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 Business & partner 
Product Details

Get better results by enhancing your listening and observing skills.

Listening and observing are essential leadership skills fundamental to all good working relationships. When someone feels listened to and heard, it directly affects not only their performance, but also their commitment and overall happiness at work.

Who Will Benefit
  • All accounting and finance professionals who want to enhance their performance and build strong work relationships
Key Topics
  • How to show empathy
  • How to ask skillful questions
  • How to improve your level of attention
Learning Outcomes
  • Recognize the role empathy plays in deepening trust
  • Recognize the role of questioning as a listening device
  • Recognize which of the 'Four Levels of Attention Model' a conversation is operating at
  • Identify barriers to listening
  • Recognize how your personal performance will benefit from more advanced listening and observing skills
More Details
NASBA Field of Study
Personal Development
Level
Basic
Access
This is a digital product. With full paid access the content will be available to you for 3 months after purchase date.
Duration
1 hr
Pricing
Do you have an AICPA or CIMA membership? Log in to apply your member discount.

Group ordering for your team

2 to 5 registrants

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Start order

6+ registrants

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US customers call 1-800-634-6780 (option 1)

Contact us
Speakers
Katie Demain
"Katie is an International Partner at iOpener. She designs and delivers leadership programs and has been leading teams of facilitators, coaches and actors, working across various continents for multinational organizations, top business schools and governments as well as the U.N. since 2008. In Katie‘s earlier years, she led teams of journalists to develop special economic reports on countries as diverse as Mexico, Nigeria, Russia and Indonesia. This placed her in the privileged position of being able to interview world leaders and industry gurus; to witness their leadership and communication styles first-hand. She specializes in Positive Leadership and couples this with her understanding of personality types, organisational development and cultural context. Katie is also a public speaker and thought leader on the Science of Happiness at Work™. She is often interviewed on radio programs and has spoken at international conferences and at U.N. Forums. Katie has lived and worked in twelve countries over the past thirty years; and has recently moved back to the U.K. from South Africa."
Accessibility

The Association is dedicated to removing barriers to the accountancy profession and ensuring that all accountancy professionals and other members of the public with an interest in the profession or joining the profession, including those with disabilities, have access to the profession and the Association's website, educational materials, products, and services.The Association is committed to making professional learning accessible to all product users. This commitment is maintained in accordance with applicable law. For additional information, please refer to the Association's Website Accessibility Policy. As part of this commitment, this product is closed-captioned. For additional accommodation requests please contact adaaccessibility@aicpa-cima.com and indicate the product that you are interested in (title, etc.) and the requested accommodation(s): Audio/Visual/Other. A member of our team will be in contact with you promptly to make sure we meet your needs appropriately.

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